Official Documents

Privacy Policy qqq1 – Personal Data Protection for Malaysian Users

Qqq1 is committed to protecting the privacy and personal data of every user. This document transparently explains how we collect, use, store, and protect your information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

Last updated: 1 January 2026

qqq1 Privacy Commitment: We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is collected solely to ensure the platform operates securely and to deliver the best experience to you.

Welcome to the qqq1 Privacy Policy page. As an online gaming platform serving users across Malaysia, qqq1 understands that trust is the foundation of our relationship with every user. That trust cannot be built without full transparency about how we manage your personal data.

This Privacy Policy applies to all users accessing the qqq1 platform via the website, mobile app, or any other digital interface we operate. By using the qqq1 platform, you agree to the data collection and usage practices described in this document. If you do not agree, please stop using the platform and contact us for assistance with closing your account and deleting your data.

Qqq1 fully complies with the Malaysian Personal Data Protection Act 2010 (PDPA) and all regulations in force under that Act. We also apply industry best practices in data management to ensure your information remains secure in our care.

01 Personal Data We Collect

Qqq1 collects your personal data through several means depending on how you interact with our platform. Below are the categories of data we collect:

Data You Provide Directly

  • Registration information: Full name, date of birth, identification card number, email address, mobile phone number, and encrypted password.
  • KYC information: A copy of your identification card, bank statement, or other supporting documents required for identity verification during the Know Your Customer process.
  • Financial information: Bank account name, bank account number, and digital wallet details (Touch 'n Go, GrabPay, Boost, etc.) registered for deposit and withdrawal purposes. Credit card numbers are not stored in the qqq1 system.
  • Communication information: Correspondence records, complaints, support requests, and any information you share when contacting our customer support team.

Automatically Collected Data

  • Technical data: IP address, device type, operating system, browser version, and language settings.
  • Usage data: Pages visited, time spent on the platform, features used, and navigation patterns within the platform.
  • Game data: Wagering history, game types played, betting values, game results, and gaming session duration.
  • Cookies and similar technologies: We use cookies to maintain login sessions, store user preferences, and analyse platform performance.

qqq1 never collects personal data from children under the age of 18. If we find that an account has been registered by an underage user, the account will be closed immediately and all related data will be deleted.

02 Purpose of Personal Data Use

Every piece of data we collect has a clear and specific purpose. qqq1 does not use user data for any purpose other than those stated below:

Purpose of Use Data Types Used Legal Basis
Account management & registration Name, email, phone number, password Contract fulfillment
Identity verification (KYC) Identity document, supporting documents Legal compliance
Deposit & withdrawal processing Bank details, digital wallets Contract fulfillment
Security & fraud prevention IP address, device data, login history Legitimate interests of qqq1
Customer Support Communication records, account details Contract fulfillment
Marketing & promotions Email, phone number, game preferences User consent
Platform analytics & improvement Usage data, game data (anonymised) Legitimate interests of qqq1

For marketing purposes, qqq1 will only send promotional communications to users who have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our customer support team.

03 Data Sharing and Disclosure

Qqq1 does not sell or rent users' personal data to any third party. However, there are limited situations where your data may be shared with trusted parties:

Third-Party Service Providers

Qqq1 works with carefully selected service providers to support platform operations. They receive only the data necessary for their specific tasks and are bound by strict confidentiality agreements:

  • Payment processors: Payment gateway providers that securely process your deposit and withdrawal transactions.
  • KYC providers: Third-party identity verification services that help us accurately and securely validate your documents.
  • Cloud infrastructure providers: Cloud computing services that store platform data with full encryption.
  • Analytics services: Analytics tools that help us understand platform usage patterns in anonymised data form.

Legally Mandated Disclosures

Qqq1 will disclose users' personal data to the relevant authorities when required by Malaysian law, including:

  • Valid court orders or warrants issued by Malaysian courts.
  • Requests from the Malaysian Communications and Multimedia Commission (MCMC) or relevant regulatory bodies.
  • Investigations by law enforcement agencies such as the Royal Malaysia Police (PDRM) or the Malaysian Anti-Corruption Commission (SPRM) in relation to criminal activity or money laundering.

Important Note: qqq1 does not share user data with parent companies, subsidiaries, or affiliated companies for cross-marketing purposes without your explicit prior consent.

04 Data Security and Protection

The security of your personal data is the top priority of qqq1. We implement multiple layers of technical security and operational procedures to ensure your data is always protected from unauthorized access, loss, or misuse.

Technical Security Measures

  • 256-bit SSL encryption: All data transmitted between your browser and qqq1 servers is protected by industry-grade SSL/TLS encryption. This ensures your information cannot be intercepted while in transit.
  • Data-at-rest encryption: Sensitive data stored in the qqq1 database — including passwords and financial details — is encrypted using AES-256 encryption.
  • Two-factor authentication (2FA): Users are encouraged to enable 2FA on their accounts as an additional security layer that protects against unauthorized access.
  • 24/7 security monitoring: Our automated threat detection system monitors all suspicious activity on the platform around the clock.
  • Data segregation: Financial data and personal data are stored in separate environments with strict access controls to minimise the risk of exposure.

Internal Access Controls

Access to user data within qqq1 is restricted to staff who require it to perform their duties only. All staff with access to user data are bound by strict confidentiality agreements and undergo regular data protection training.

05 Data Retention Period

Qqq1 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Below are our data retention guidelines:

  • Active account data: Retained for the entire duration your account remains active on the qqq1 platform.
  • KYC data and verification documents: Retained for a minimum of 5 years after account closure, in line with Malaysia's anti-money laundering compliance requirements.
  • Financial transaction records: Retained for 7 years in line with applicable accounting and tax requirements in Malaysia.
  • Customer support communication logs: Retained for 2 years after final case resolution.
  • Anonymous analytics data: May be retained indefinitely as this data contains no personally identifiable information.
  • Marketing data: Deleted within 30 days after you withdraw consent to receive marketing communications.

When data is no longer needed and there is no legal requirement to retain it, qqq1 will securely delete or anonymise it using industry-recognised data disposal procedures.

06 Cookies and Tracking Technologies

Qqq1 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the qqq1 platform.

Types of Cookies We Use

  • Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collects information on how users interact with the platform to help us identify technical issues and improve speed and usability.
  • Functional cookies: Stores user preferences such as language, display settings, and login details for a more convenient return experience.
  • Analytics cookies: Helps us understand traffic patterns and user behavior in aggregate form for platform improvements.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality or experience of the qqq1 platform. For more information on managing cookies, please refer to your browser's help guide.

07 Your Rights as a User

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by qqq1:

01
Right of Access

You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days of receiving a complete request.

02
Right to Rectification

If your personal data in the qqq1 system is inaccurate or outdated, you have the right to request a correction. We will update the data within 14 business days.

03
Right to Withdraw Consent

For data processed based on your consent (such as marketing), you may withdraw your consent at any time without affecting any processing already carried out.

04
Right to Object to Processing

You have the right to object to the processing of your personal data for certain purposes, including direct marketing. We will honour your objection within a reasonable timeframe.

05
Right to Data Deletion

You may request deletion of your personal data upon closing your account, subject to data retention requirements mandated by Malaysian law.

To exercise any of the rights above, please contact the qqq1 Data Protection Officer team via email at [email protected] or via the in-platform live chat. We will verify your identity before processing any data-related request.

08 Changes to This Privacy Policy

Qqq1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

  • In-platform notifications appearing upon next login.
  • Email to the address registered to your account, at least 7 days before the changes take effect.
  • Updates take effect on the "Last Updated" date shown at the top of this document.

Continued use of the qqq1 platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account before they take effect.

For any enquiries or concerns regarding this Privacy Policy, do not hesitate to contact the qqq1 team through our customer support channels, available 24 hours a day, 7 days a week.

Why Your Privacy Is Safe with qqq1

Industry-Grade Encryption

All data in transit and at rest is protected by 256-bit SSL and AES-256 encryption. Your information cannot be read even by qqq1 staff without authorisation.

PDPA 2010 Compliance

Qqq1 fully complies with the Malaysian Personal Data Protection Act 2010. All our data management processes have been reviewed by local privacy law experts.

Secure & Trusted KYC

Qqq1's KYC process uses the latest document verification technology. Your documents are encrypted and stored separately from gaming data for maximum security.

No Data Sales

We have never and will never sell, rent, or share user personal data with third-party advertisers or data brokers for marketing purposes.

Full Control in Your Hands

You have the full right to access, correct, or delete your personal data. Requests are processed within 14–21 business days at no charge.

Easy Marketing Controls

You can opt out of promotional emails or notifications at any time through your account settings without needing to contact support.

Join a Platform That Puts Your Privacy First

Qqq1 not only offers the best gaming experience in Malaysia — we also ensure your personal data remains safe and protected at all times.

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